Currency 

All prices listed on Royalty Designs are in United States dollars (USD). If you are not located in the U.S.A use Google’s Currency Converter to convert your currency into USD.
 

Payments & Invoices
Charges for premium design services or custom orders are provided by Royalty Designs in a form of a written estimate or quotation that is provided to the customer.

 

A 50% non-refundable deposit is due before the project can commence. Deposit fees are due within 7 days of a signed invoice and estimated quotation. The 30% of the payment is due after the consultation and/or rough layouts are approved by the client. The final 20% is to be paid at the end of the project, once the final design is approved and before the final design is delivered. A deposit invoice is emailed to you at the start of the project.

 

This procedure only applies to clients who purchase premium services or custom orders. Customers who purchase other services are required to pay in full at checkout. 

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Quotations

Quotations are generated by the Company based on the information provided in the visual brief and/or consultation and expected time investment. Quotations may be subject to change if additional work is required.

 

Abandoned Designs
Each project has a timeline and an estimated start and completion date.  Please respect our timeline and respond in a timely fashion with any revision requests once the project has commenced.  A project will be considered abandoned if we have not heard from you in 7 days. You will not have any right to use any of the work that was presented to you unless the project has been paid in full. If we have not heard from you and you contact us after the 7-day abandonment with a revision request, you must re-order a new design.  All designs will be deleted from our system after the 7 day review period.

Shipping & Delivery
All designs and projects are digital and will be delivered through an online platform. By default, designs will be delivered to the clients' email provided at checkout. The client may request delivery to be sent through iCloud or Google Drive through a note at checkout. To avoid any inconveniences please provide a valid email address at checkout that you wish to receive your order from.

Orders will only be shipped and delivered during business days/hours, i.e., excluding weekends and public holidays. Delay is possible because of: 

• The delay occurred from the clients’ end for providing us with the necessary details to start working on the project;

• Unforeseen circumstances that are beyond control such as a natural disaster, sickness, and hostile weather conditions.

 

Royalty Designs in no case will be held accountable for the delay that occurs out of unforeseen circumstances.

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Useful definitions:

Order Shipped - your order had been processed and you designer started creating your design

Delivery - Esitmated turnaround of the design

Revision Policy
Each design service will specify the number of revisions included. This information can be found in the shop under each service. Additional revisions can be requested on behalf of the client for an additional charge and will be quoted based on the project and requirements.

Refund Policy
We under that sometimes “life happens” and you may need a refund on fees paid for services to Royalty Designs. Unfortunately, due to the nature of our custom designs, there are no refunds after the client has received the final design. If for any reason the client needs a refund it may be requested within 24 hours of purchase. By default refunds are in the form of store credit, the client must request if they want the refund directly to their account. The client will receive a digital card with a personal coupon code with your store credit balance. 
 
*Royalty Designs' policies and procedures can be changed or updated at any time without prior notice to clients and browsers.